ICT and Hospitality Operations

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Whitelaw, Paul A (2008) ICT and Hospitality Operations. In: Handbook of Hospitality Operations and IT. Jones, Peter, ed. Handbooks of hospitality management series . Elsevier (Butterworth-Heinemann), Oxford, UK, pp. 167-184.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/5848
ISBN 9780750687539
Subjects Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1504 Services
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Keywords ResPubID15144, information and communications technology (ICT) and operations management, empowerment of guests, efficiency of service staff, knowledge of senior management, forecasting and strategic planning
Citations in Scopus 2 - View on Scopus
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