An Integrative Approach for Developing Online Dispute Resolution

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Zhang, Wusheng and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2004) An Integrative Approach for Developing Online Dispute Resolution. In: e-Commerce 2004. Karmakar, Nitya and Isaías, Pedro, eds. International Association for Development of the Information Society, Lisbon, Portugal, pp. 106-113.


Online dispute resolution, the application of information communication technology to support alternative dispute resolution, offers tremendous opportunities for disputing parties seeking alternative to costly and exhausting litigation. In this paper we discuss an integrative approach for supporting online dispute resolution, and use trade-offs and compensation strategies.

Additional Information

Also titled: Proceedings of the IADIS International Conference on e-Commerce

Item type Book Section
Official URL
ISBN 9729894787
Subjects Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing
Historical > FOR Classification > 0803 Computer Software
Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1801 Law
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID6868, online dispute resolution, ODR, negotiation, decision support, ADR, mediation
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