Leadership in the hospitality industries: Do women and men value different leadership styles?

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Whitelaw, Paul A and Morda, Romana (2004) Leadership in the hospitality industries: Do women and men value different leadership styles? In: CAUTHE 2004: Creating Tourism Knowledge. Cooper, Chris, Arcodia, Charles, Solnet, David and Whitford, Michelle, eds. Council for Australian University Tourism and Hospitality Education, Australia, pp. 846-853.


This paper seeks to explore and quantify the differences in gender based perceptions of leadership styles and outcomes in the hospitality industry. Using a well establish self-administered instrument, the MLQ, the researchers used a “snow balling” technique to recruit a self-selected sample of 264 hospitality employees. These employees work in a variety of sectors in the hospitality industry, including large international style hotels, small franchised motels, food and beverage operations and contract catering. Furthermore, the respondents were drawn from all levels ranging from junior staff to senior property and site managers. Overall the results indicated that males and females displayed similar leadership styles. However, there were a number of subtle gender differences. These differences were manifested in the form of the males placing greater emphasis on challenging and motivating team members whilst the females placed greater emphasis on leadership styles which are built upon clear and concise communication and a greater focus on personal consideration for the team members. However, these subtle differences warrant further investigation – possibly using a more holistic approach – such as using a 360 degree assessment or semi structured interviews.

Additional Information

Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education, held at the Brisbane Convention and Exhibition Centre, 10-13 Feb. 2004

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/6009
ISBN 1864997583
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > FOR Classification > 1504 Services
Historical > Faculty/School/Research Centre/Department > School of Social Sciences and Psychology
Keywords ResPubID14535, leadership behaviour, gender based perceptions of leadership styles, hospitality industry, personality trait, contingent reward, Bass model, transformational leadership, leadership dimensions, food-service leader, flexibility, vision, belief system, empowerment, organisational culture, motivation
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