Working with People at Tourism's Extreme Margins: A Review of Human Resources in Remote Destinations

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Baum, Tom and Lockstone, Leonie (2008) Working with People at Tourism's Extreme Margins: A Review of Human Resources in Remote Destinations. In: CAUTHE: Tourism and Hospitality Research, Training and Practice: "Where the bloody hell are we?". Richardson, Scott, Fredline, Liz, Patiar, Anoop and Ternel, Megan, eds. Griffith University, Gold Coast, Queensland, pp. 980-989.


This paper seeks to address a neglected consideration in the development of tourism in remote and extreme destination areas, that of the recruitment, training and management of people in the right quantity and of an appropriate quality to meet the needs of increasingly demanding and sophisticated international travellers and “adventurers”. Issues addressed include the impact of seasonality on work in remote areas; the recruitment and initial training of tourism staff, both local and from outside of the community; retention and career development opportunities; and the role of public sector agencies in supporting the tourism sector in meeting its service delivery requirements through people in remote areas. Keywords: Human Resources, Remote Destinations, Labour Market, Recruitment, Retention and Training.

Item type Book Section
ISBN 9781921291333
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > FOR Classification > 1506 Tourism
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Keywords ResPubID15065, human intervention, electronic ticketing, career structures, recruitment practices, labour turnover
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