A classification scheme for analysing Web 2.0 tourism websites

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Bingley, Scott, Burgess, Stephen, Sellitto, Carmine, Cox, Carmen and Buultjens, Jeremy (2010) A classification scheme for analysing Web 2.0 tourism websites. Journal of Electronic Commerce Research, 11 (4). pp. 281-298. ISSN 1938-9027


This article proposes a Web 2.0 classification scheme developed from a study of tourism websites that have adopted Web 2.0 features. The article goes on to outline various website analysis techniques noted and reported in the literature. Moreover, the authors contend that these previously documented approaches are inadequate when used to analysis commonly encountered features associated with typical Web 2.0 website – many sites containing a combination of weblogs (blogs), videos, rating systems, images or other forms of user-generated content. The article continues with an example of how the authors developed their own approach to the analysis of Web 2.0 websites for a research study conducted on Web 2.0 tourism websites. A „snapshot‟ of comments from the blogs on each Web 2.0 website was classified according to a blog classification scheme proposed by Nardi, Sherman and Mansfield [2004]. The usefulness of the classification is highlighted as it provides a new perspective on the analysis of blog comments.

Additional Information

Online ISSN: 1526-6133

Item type Article
URI https://vuir.vu.edu.au/id/eprint/7248
Official URL http://www.csulb.edu/journals/jecr/issues/20104/Pa...
Subjects Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1506 Tourism
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > SEO Classification > 970108 Expanding Knowledge in the Information and Computing Sciences
Keywords ResPubID20404. Web 2.0 classification scheme, Web 2.0 tourism websites, user-generated content, UGC, blogs, classification schemes, schema, metadata, website development, websites, Internet
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