Study of referral sources, patient retention rates and patient satisfaction in the Victoria University osteopathic clinic

Buntman, Shane (2004) Study of referral sources, patient retention rates and patient satisfaction in the Victoria University osteopathic clinic. Coursework Master thesis, Victoria University.

Abstract

Background: Patient satisfaction has been identified as a critical success factor in the sustained long term success of practices in the health care industry. The Victoria University Osteopathy Clinic (VUOC) is a clinic, which provides a competitively priced, high quality service yet suffers currently from low patient numbers. Conclusion: Extrapolation of conclusions from this study is difficult in view of the small sample size. This study indicates that current patients are mostly satisfied with the Victoria University Osteopathic Clinic, and suggests that any deficiencies in patient numbers may be due to limitations within the study. This minor thesis was written by a post-graduate student as part of the requirements of the Master of Health Science (Osteopathy) program.

Item type Thesis (Coursework Master thesis)
URI http://vuir.vu.edu.au/id/eprint/747
Subjects Historical > RFCD Classification > 320000 Medical and Health Sciences
Historical > Faculty/School/Research Centre/Department > School of Biomedical and Health Sciences
Keywords Osteopathy Masters Projects, Victoria University Osteopathy Clinic, patient satisfaction, retention rates, referral systems
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