Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction
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Filep, Sebastian (2008) Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction. Visitor Studies, 11 (1). pp. 90-108. ISSN 1064-5578
Abstract
This article applies models from the field of positive psychology in conceptualising and appraising visitor or tourist satisfaction. In particular, visitor engagement is explored using personal narrative essays as a means of assessing satisfaction. Twenty university study-abroad students participated in the study,writing reflective essays about their yearlong overseas experience. The results suggest that aspects of flow, and other concepts from positive psychology, were part of the students’ satisfaction. Exploring engagement in this way has thus uncovered a fresh layer of satisfaction that could not have been detected by a traditional tourist satisfaction approach.
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| Additional Information | Online ISSN: 1934-7715 |
| Item type | Article |
| URI | https://vuir.vu.edu.au/id/eprint/7821 |
| DOI | 10.1080/10645570801938491 |
| Official URL | http://www.tandfonline.com/doi/abs/10.1080/1064557... |
| Subjects | Historical > FOR Classification > 1506 Tourism Historical > FOR Classification > 1701 Psychology Historical > Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR) |
| Keywords | ResPubID22565. visitor satisfaction, tourist satisfaction, tourists, visitor engagement, positive psychology |
| Citations in Scopus | 26 - View on Scopus |
| Download/View statistics | View download statistics for this item |
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