Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction

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Filep, Sebastian (2008) Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction. Visitor Studies, 11 (1). pp. 90-108. ISSN 1064-5578


This article applies models from the field of positive psychology in conceptualising and appraising visitor or tourist satisfaction. In particular, visitor engagement is explored using personal narrative essays as a means of assessing satisfaction. Twenty university study-abroad students participated in the study,writing reflective essays about their yearlong overseas experience. The results suggest that aspects of flow, and other concepts from positive psychology, were part of the students’ satisfaction. Exploring engagement in this way has thus uncovered a fresh layer of satisfaction that could not have been detected by a traditional tourist satisfaction approach.

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Additional Information

Online ISSN: 1934-7715

Item type Article
DOI 10.1080/10645570801938491
Official URL
Subjects Historical > FOR Classification > 1506 Tourism
Historical > FOR Classification > 1701 Psychology
Historical > Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR)
Keywords ResPubID22565. visitor satisfaction, tourist satisfaction, tourists, visitor engagement, positive psychology
Citations in Scopus 26 - View on Scopus
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