Aged care residential facility and family interface: a training program for staff

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Tisher, Tammy, Dean, Suzanne and Tisher, Miriam (2009) Aged care residential facility and family interface: a training program for staff. Clinical Gerontologist, 32 (3). pp. 309-323. ISSN 0731-7115 (print) 1541-2301 (online)


An important dimension of long-term residential care is the ongoing relationship between nursing staff and residents’ families. This article reports an innovative attempt to train staff in an Australian Federal Government accredited aged care facility in Melbourne, Australia. A series of four in-service workshops for staff were designed, conducted on two occasions for 26 participants, and evaluated for 18 participants. Results showed that after the workshops, participants felt more appreciated and less blamed by family members and more satisfied with their conversations with family members. Central critical factors in format and content of training included role playing, group dynamics, facilitators’ acknowledgment and containment of staff vulnerabilities, and staff need for recognition, value, and appreciation and increased awareness of their own behavior.

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Additional Information

Special issue - Long-term care

Item type Article
DOI 10.1080/07317110902895952
Official URL
Subjects Historical > FOR Classification > 1110 Nursing
Historical > FOR Classification > 1607 Social Work
Historical > Faculty/School/Research Centre/Department > School of Social Sciences and Psychology
Keywords ResPubID23093, aged-care, training program, staff, residents' families
Citations in Scopus 5 - View on Scopus
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