Learning from our clients: Victoria University Library web site evaluation

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Maquignaz, Laura and Miller, Jane (2002) Learning from our clients: Victoria University Library web site evaluation. In: VALA 2002: e-volving information futures, 6-8 Feb 2002, Melbourne, Australia.


A Library's World Wide Web presence is a significant client interface and virtual service point. As with any service, evaluation is crucial. Usage patterns need to be analyzed and client perceptions sought. The value ascribed by clients to a service need to be balanced against resources committed to providing that service. This paper outlines the action research undertaken during 2001 by Victoria University Library on its web site usage. The research employed a range of methodologies - an online survey, statistical collection and analysis, and focus groups held with web service stakeholders. The major objective of the research was to understand the experience of the Library's clients in their interactions with the website and to effect change according to their needs.

Item type Conference or Workshop Item (Paper)
URI https://vuir.vu.edu.au/id/eprint/9
Official URL http://www.vala.org.au/vala2002/2002pdf/24MaqMil.p...
Subjects Current > Division/Research > Library
Historical > RFCD Classification > 400000 Journalism, Librarianship and Curatorial Studies
Keywords Libraries, web site, evaluation, user surveys, focus groups, Victoria University
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