A Socio-Technical Study of the Adoption of Internet Technology in Banking, Re-interpreted as an Innovation using Innovation Translation

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Al-Hajri, Salim and Tatnall, Arthur (2011) A Socio-Technical Study of the Adoption of Internet Technology in Banking, Re-interpreted as an Innovation using Innovation Translation. International Journal of Actor-Network Theory and Technological Innovations, 3 (3). pp. 34-47. ISSN 1942-535X (print) 1942-5368 (online)

Abstract

This article presents a re-interpretation of research done in the mid-2000s on uptake of Internet technologies in the banking industry in Oman, compared with that in Australia. It addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The research did not attempt a direct comparison of the banking industries in these two very different countries, but rather considered Internet technology adoption in Oman, informed by the more mature Australian experience. The original study considered Internet banking as an innovation and used an approach to theorising this innovation that was based on Diffusion of Innovations and the Technology Acceptance Model (TAM). Given the socio-technical nature of this investigation, however, another approach to adoption of innovations was worth investigating, and this article reports a re-interpretation of the original study using innovation translation from actor-network theory (ANT).

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/9043
DOI https://doi.org/10.4018/jantti.2011070103
Official URL http://www.igi-global.com/gateway/article/56346
Subjects Current > FOR Classification > 0806 Information Systems
Current > FOR Classification > 1502 Banking, Finance and Investment
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > SEO Classification > 970108 Expanding Knowledge in the Information and Computing Sciences
Keywords ResPubID23401, Technology Acceptance Model (TAM), actor-network theory (ANT), Diffusion of Innovations, e-banking, Internet banking
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