Customers and their positive impact on service personnel job outcomes

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Garma, Romana and Bove, Liliana (2011) Customers and their positive impact on service personnel job outcomes. In: Advances in service quality, innovation, and excelence. Cornell University, School of Hotel Administration, Center for Hospitality Research, Ithaca, NY, pp. 89-91.

Additional Information

Proceedings of QUIS 12, the 12th international research symposium on service excellence in management, Ithaca, NY, June 2-5, 2011

Item type Book Section
ISBN 9780578084572
Subjects Historical > Faculty/School/Research Centre/Department > School of International Business
Historical > FOR Classification > 1504 Services
Historical > SEO Classification > 9104 Management and Productivity
Keywords ResPubID23995, customer experiences, customer satisfaction, customer behaviors, customer citizenship behaviours, CCBs, CCB, CCB-SP, interpersonal behaviors, psychological wellbeing
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