Inside the Tourist Mind: A Study of Immediate Satisfaction

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Filep, Sebastian (2010) Inside the Tourist Mind: A Study of Immediate Satisfaction. In: CAUTHE 2010: Tourism and Hospitality: Challenge the Limits. University of Tasmania. School of Management, Hobart, Tasmania, pp. 507-513.


Little is known about the nature of the real time tourist experience and immediate satisfaction at tourist sites. Yet, unpredictable and haphazard moments of travellers make up any tourist experience and it is these tourist moments that often end up being most satisfying in tourists’ minds. This paper describes a study in which an attempt is made at understanding immediate conscious satisfaction of tourists. Twenty in-depth interviews were conducted with a group of study abroad Australian university students immediately following their visit to a heritage site in Spain. It is shown that the tourists’ near immediate conscious satisfaction is characterised by challenge-skill balance, total concentration, autotelic (intrinsically rewarding) events, time transformation and the related themes of mindfulness, object focus, personal experience, calm/tranquility and discovery.

Item type Book Section
ISBN 9781862955608
Subjects Historical > FOR Classification > 1506 Tourism
Historical > SEO Classification > 9503 Heritage
Historical > Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR)
Keywords ResPubID22698, interpretive phenomenological analysis, IPA, tourist satisfaction, immediate conscious experiences, University of Technology Sydney, UTS, in-depth interview, personal data assistant, PDA, experience sampling method, ESM
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