Abrahams, Brooke and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2008) A Multi-Agent Architecture for Online Dispute Resolution Services. In: Expanding the Horizons of ODR: Proceedings of the 5th International Workshop on Online Dispute Resolution. Poblet, Marta, ed. CEUR Workshop Proceedings Series (430). nstitute of Law and Techonology, Universitat Autònoma de Barcelona, Barcelona, pp. 51-61.

Abstract

Argumentation theory is often used in multi agent-systems to facilitate autonomous agent reasoning and multi-agent interaction. The technology can also be used to develop online negotiation and mediation services by providing argument structures that assist parties involved in a dispute to resolve outstanding issues or avoid future disputes. While Alternative Dispute Resolution (ADR) represents a move from a fixed and formal process to a more flexible one, Online Dispute Resolution (ODR) moves ADR from a physical to a virtual place. The research aims to capitalise on the recent trend towards ODR by creating a JADE based multi-agent ODR environment. The utility functions and argument structures of two existing ODR applications are being re-deployed as Web based intelligent agents capable of intuitively coordinating during a negotiation. One agent uses expert knowledge of the Australian Family Law domain to recommend a percentage property split, while another uses heuristics and game theory and combines this split with a significance rating of items provided by each party, to allocate issues and advise upon possible trade-offs. The ultimate aim is to provide disputants with an integrated ODR environment offering a range of services to assist them in achieving fairer outcomes. Conference In conjunction with the 21st International Conference on Legal Knowledge and Information Systems (JURIX 2008), held at Firenze, Italy, December 13, 2008

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