ICT and Hospitality Operations
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Whitelaw, Paul A (2008) ICT and Hospitality Operations. In: Handbook of Hospitality Operations and IT. Jones, Peter, ed. Handbooks of hospitality management series . Elsevier (Butterworth-Heinemann), Oxford, UK, pp. 167-184.
| Item type | Book Section |
| URI | https://vuir.vu.edu.au/id/eprint/5848 |
| ISBN | 9780750687539 |
| Subjects | Historical > FOR Classification > 0806 Information Systems Historical > FOR Classification > 1504 Services Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing |
| Keywords | ResPubID15144, information and communications technology (ICT) and operations management, empowerment of guests, efficiency of service staff, knowledge of senior management, forecasting and strategic planning |
| Citations in Scopus | 3 - View on Scopus |
| Download/View statistics | View download statistics for this item |
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