The recent advent of what is commonly known as Bu
siness Intelligence (BI) syst
ems has highlighted the
importance of these systems in providi
ng important decision-making information.
BI systems are highly reliant on
enterprise resource planning (ERP) sy
stems functionality and th
e vast amount of transa
ctional data that ERP
systems generate. Indeed, many companies have implemented BI systems as an extension to their ERP systems to
enhance their strategic and analytical capabilities. No research exists that identifies the critical success factors
(CSF) associated with BI systems implementations as part of an ERP system environment. This research adopts a
content analysis approach to identify the critical success factors.