The Rhetoric and Reality of Workplace Mediation

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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/dark_document/61418 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/dark_document/61418 http://eprints.org/relation/issmallThumbnailVersionOf https://vuir.vu.edu.au/id/dark_document/61418 archive 34 disk0/00/00/01/38 2006-03-10 2021-08-27 07:38:44 2008-08-19 18:59:51 monograph show Van Gramberg Bernadine Van Gramberg, Bernadine The Rhetoric and Reality of Workplace Mediation pub 350000 FOR_2008_150300 Management workplace mediation; ADR; fairness; independence Three mediator dilemmas emerging from the critical literature on alternative dispute resolution were explored in this study of workplace mediation. The study found that most surveyed practitioners and industrial relations experts believed that mediators would take measures to circumvent the dilemmas, should they arise. These measures include applying appropriate standards and laws to ADR decisions; balancing power between disputants; and not exercising bias in order to obtain future work. In other words, the skills and attributes of ADR practitioners were represented by the surveyed population as being vital to delivering key qualities of mediation such as fairness and independence. However, three case studies of workplace mediation demonstrated that these normative traits were not met by the reality of mediator practice. The study raises training and accreditation issues for workplace mediators and questions the quality of workplace justice resulting from dispute resolution outcomes. 2003 published Victoria University 1 61418 2 2395728 dark_document 61418 Van Gramberg Bernadine.pdf application/pdf 1af8a024b47c29825969daf21fbc47d9 MD5 131323 2020-08-30 22:16:51 138 3 3 application/pdf text Submission & Permission Form en staffonly

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other public working_paper Melbourne, Australia 16 Victoria University School of Management FALSE 2013-06-05 16:37:27