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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/46937 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/46937 http://eprints.org/relation/isIndexCodesVersionOf https://vuir.vu.edu.au/id/document/46937 archive 34 disk0/00/00/01/47 2006-03-10 2021-08-27 07:38:45 2008-08-19 19:01:43 monograph show Kiraka Ruth Kiraka, Ruth Manning Karen Manning, Karen pub 350000 FOR_2008_150300 Management assessment; organisations; good management practice; organisational factors; internal environment; external environment The argument presented in this paper is that a process-based view is useful for identifying good management practices because of its holistic multi-dimensional view of organisations. This view involves identifying both the external and internal organisational factors affecting processes. With regard to the external environment two forces driving processes are discussed: (1) processes involve responding to the environmental influences; (2) processes focus on stakeholder satisfaction. On the internal environment, the relationship between processes and the internal environment is two-fold: (1) processes drive or are driven by the strategy of the organisation; (2) processes determine or should determine organisational structure. The theoretical model developed provides a useful tool for managers to consider in their thinking about and planning for the future of their organisations. 2003 published Victoria University 10 public working_paper Melbourne, Australia 20 Victoria University School of Management FALSE 2013-06-05 16:37:38