This book critically analyses Alternative Dispute Resolution (ADR) in Australia. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients. 

Contents includes: 
- Consulting in conflict: birth of a profession 
- Debates and controversies in workplace ADR 
- The processes and models of ADR 
- Designing fair dispute resolution procedures 
- Consulting in conflict 
- The dilemmas of consulting in conflict 
- Case studies in ADR 
- The implications of the growth of workplace ADR