Duplicate title to <span class="person_name">Van Gramberg, Bernadine</span> (2006) <a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=5008"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">Managing workplace conflict: alternative dispute resolution in Australia.</xhtml:em></a> Federation Press. ISBN 1862875774