Similar title to 


    <span class="person_name">Zhang, Wusheng</span>, <span class="person_name">King, Brian</span> and <span class="person_name">Zeleznikow, John</span>
  

(2007)

<a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=10689"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">Using the Hotel Customer Complaint Management Knowledge Concept to Handle Customer Complaints.</xhtml:em></a>


    
      In: 
      Connecting Destinations.
      UNSPECIFIED, ed.
    
    
    
    International Federation for IT and Travel and Tourism, pp. 69-79.
     ISBN 9780955327629