Brokering Knowledge: Managing Knowledge in a Network of Government and Non-Government Human Service Delivery Agencies

170 265 46918 1 2368007 document 46918 wp8_2002_muetzelfeldt.pd.pdf application/pdf f758e6cd64af66d48cb9e01813dcd194 MD5 72395 2020-04-22 02:01:37 https://vuir.vu.edu.au/170/1/wp8_2002_muetzelfeldt.pd.pdf 170 1 1 application/pdf text en public

wp8_2002_muetzelfeldt.pd.pdf

46932 2 2368031 document 46932 lightbox.jpg image/png 1f4e1d69f4aac2e96e75ba2c17f0ccbd MD5 29870 2020-04-22 02:12:43 https://vuir.vu.edu.au/170/2/lightbox.jpg 170 2 2 image/png other Thumbnails conversion from text to thumbnail_lightbox en public

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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/46918 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/46918 http://eprints.org/relation/isIndexCodesVersionOf https://vuir.vu.edu.au/id/document/46918 archive 34 disk0/00/00/01/70 2006-03-10 2021-08-27 07:38:48 2008-08-19 19:07:40 monograph show Muetzelfeldt Michael Muetzelfeldt, Michael Briskman Linda Briskman, Linda Jones Martyn Jones, Martyn Brokering Knowledge: Managing Knowledge in a Network of Government and Non-Government Human Service Delivery Agencies pub 350000 FOR_2008_150300 Management brokering knowledge; managing knowledge; network; government; non-government; human service human service delivery agencies This paper examines aspects of knowledge management that are particularly important in the network of human service delivery agencies in Victoria. This network is characterised by four features: it is a cluster of networked organisations; professionals and others may act as knowledge brokers within and between organisations in the network; rapid change in both knowledge and organisation accentuates the importance of innovative knowledge and emergent organisation over and above routine instrumental knowledge within stable organisation; and consequently there is an underlying concern with dialogical rather than instrumental knowledge and its management, and particularly how it constitutes and is constituted by organisation. The paper describes the analytical tools that we consider particularly important in examining this situation - in particular, the distinction between instrumental and dialogical knowledge, and the role of knowledge brokers (and professionals as knowledge brokers). It concludes by relating this analysis to broader issues in organisation studies, and suggests paths for further examination of these issues. 2002 published Victoria University 8 public working_paper Melbourne, Australia 12 Victoria University School of Management FALSE 2013-06-05 16:38:06