This study investigated sociotechnical criteria in the design and specification
processes of smart card based projects through a case study. The adoption of the
innovations in the case study was investigated.
The study consisted of three phases: analysis, design and implementation. These were
in relation to sociotechnical design criteria and its incorporation into a design
methodology.
Results from this study indicated that the adoption of the innovations was largely
based on the design and specification processes. A formal model for these processes
was constructed based on the case study.
A recommendation for ongoing research into the refinement of the model presented is
suggested. A n extended research project may focus on the model, or on one specific
component.