Since decentralisation of bargaining occurred in the Australian industrial relations system,
dispute resolution clauses have been installed as a mandatory inclusion in awards and
agreements. This article examines the development of workplace dispute resolution in Australia
and argues that workplaces have an opportunity to develop dispute resolution clauses which
specifically meet the workplace justice targets of procedural, distributive and interactional
fairness. Four internal dispute resolution techniques are examined: the open-door policy, peer
review, internal ombudsman and the consultative committee. It is argued that customised
dispute resolution clauses together with the requisite training, can deliver workplace justice and
cut the costs of dispute resolution.