Corporate Social Responsibility within the Hospitality Industry

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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/2120 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/2120 http://eprints.org/relation/isCoversheetVersionOf https://vuir.vu.edu.au/id/document/2120 archive disk0/00/00/22/56 2010-10-11 05:33:33 2021-08-27 13:54:14 2010-10-11 05:33:33 article show Deery Margaret Deery, Margaret Jago Leo Kenneth Jago, Leo Kenneth Stewart Michael Corporate Social Responsibility within the Hospitality Industry pub chtr FOR_2008_150600 SEO_2008_900300 ResPubID: 12771, corporate social responsibility, employees, commitment, training This article presents the findings from a survey of employees at a five-star hotel over a number of years. The instrument used in the study examines employee responses on important components of corporate social responsibility (CSR) with regard to these key stakeholders. In particular, employees were asked to rate their perceptions on issues such as access to training and new work roles, various aspects of work life and the work environment, and the level of commitment they felt towards the organization. The findings suggest that while the hotel appears to have a low level of employee turnover, there is dissatisfaction with job security, the level of commitment from the hotel to the employees, and access to adequate equipment to do their jobs properly. Each of these areas, however, offers an opportunity for management of the hotel to improve its level of CSR to the employees. 2007 published Cognizant Communication Corporation http://www.ingentaconnect.com/content/cog/tri/2007/00000011/00000002/art00003 68834 2 2408445 dark_document 68834 Jago Leo.pdf application/pdf bc274abcc6c3713b924c590a865ad583 MD5 71790 2020-10-12 00:30:38 2256 3 3 application/pdf text Generic Permission Form en staffonly

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other restricted Tourism Review International 11 2 107-114 TRUE 1544-2721 includes bibliographical references: pp. 113-114 FALSE