This chapter looks at the evolving nature of enterprise resource planning
systems and how companies are using these systems to support the
implementation of a business-to-employee (B2E) solution. In recent times
there has been a plethora of research associated with the impact and
implications of e-commerce/e-business. Much of this research has focused
on the various business models such as business-to-business and business-
to-consumer with the importance of developing customer and partner
relationships being espoused. However, there has been little attention
paid to the potential of business-to-employee systems, and the role the
Internet can play in improving business-to-employee relationships. This
chapter looks at the emerging B2E model and uses Australian case studies
to look at the change management issues associated with employee self-
service applications.