Similar title to 


    <span class="person_name">Zhang, Wusheng</span>, <span class="person_name">Zeleznikow, John</span> and <span class="person_name">King, Brian</span>
  

(2007)

<a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=10690"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">Developing a Knowledge Enabled Customer Complaint Management Model.</xhtml:em></a>


    
      In: 
      Tourism: Past Achievements, Future Challenges.
      UNSPECIFIED, ed.
    
    
    
    University  of Technology.
     ISBN 9780646469980