full-text  at http://www.doc88.com/p-689404261197.html  -- not official site. MA 15/5/14
Mentioned p.9, but not published in book "Organizational information systems in the context of globalization : IFIP TC8 & TC9/WG8.2 & WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization, June 15-17, 2003, Athens, Greece" 9781402074882. In Elements, not in VUROPS. Changed to conference paper 5/6/15 Lyn