Duplicate title to 


    <span class="person_name">Zhang, Wusheng</span>, <span class="person_name">King, Brian</span> and <span class="person_name">Zeleznikow, John</span>
  

(2008)

<a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=10697"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">Environmental Considerations in Customer Complaint Knowledge Management in Hotels.</xhtml:em></a>


    
      In: 
      The New 21st Century Workplace.
      
    
    
    
    Heidelberg Press, pp. 37-45.
     ISBN 9781920889340