The research focuses on the development of e-government initiatives at public sector
organisations in Oman. As e-government matures in importance and priority for
governments worldwide, an understanding of the factors that influence their
successful development is invaluable. Therefore, in order fore-government initiatives
to be successful, the influencing factors should be identified and evaluated. This
research examines the factors that could guide the successful development of egovernment
initiatives in public-sector service organisations in Oman. Based on the
research objectives, a case study approach was found to be appropriate and employed
throughout this research. The data was gathered utilising a questionnaire and semistructured
interviews.