Similar title to 


    <span class="person_name">Zhang, Wusheng</span>, <span class="person_name">Zeleznikow, John</span>, <span class="person_name">King, Brian</span> and <span class="person_name">Kim, Mik</span>
  

(2006)

<a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=10663"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">An Object oriented approach in managing customer complaint knowledge.</xhtml:em></a>


    In: International Society of Travel and Tourism Educators.