Similar title to <span class="person_name">Miranda, Mario J</span>, <span class="person_name">Konya, Laszlo</span> and <span class="person_name">Havrila, Inka</span> (2005) <a href="http://vuir.vu.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=2817"><xhtml:em xmlns:xhtml="http://www.w3.org/1999/xhtml">Shoppers satisfaction levels are not the only key to store loyalty.</xhtml:em></a> Marketing Intelligence and Planning , 23 (2). pp. 220-232. ISSN 0263-4503