University students are faced with a plethora of information
systems and technologies which underpin contemporary
tertiary study. Their world is an often confusing array of
logins, systems, web pages, e-mail communication, printing
and copying issues as well as copious guides and other
documentation designed to provide useful information
and advice on using the various systems and technologies
available. Whether these learning supports effectively intersect
with their actual learning needs, learning strategies and helpseeking
behaviours, it can be all be rather ‘hit and miss’. As such Victoria
University has redesigned three of its libraries to be part of
a Learning Commons structure: places where students feel
more comfortable and have easier access to support services.
One of the new services is the Student Rover Program where
students who are now comfortable with all the tools of study at
VU are employed to assist their fellow students who are stuck
or confused, by providing active intervention and offering
an approachable, visible presence