This report covers three areas: • It reports on a workshop entitled ‘Into the future: building capabilities and skills for inclusive and diverse organisations’ held on 5 December 2018 at Victoria University. • It introduces and describes D&I-related risks as they apply to EMOs. • It links attributes, capabilities and skills to the management of these risks and day-to-day activities. It also contains insights from six focus group interviews with members of brigades and units from EMOs in Victoria, New South Wales and South Australia. The workshop ‘Into the future: building capabilities and skills for inclusive and diverse organisations’ held in December 2018 at Victoria University, aimed to explore these issues. In particular, it aimed to understand: • The attributes, skills and capabilities needed to support D&I practice and implementation of activities • How these might change in the future, and • How D&I related to current tasks at the service delivery level. managed. A key finding of the workshop was that D&I shocks can result as a substantial organisational risk. These risks may occur due to inaction in the face of issues that arise from poorly managed or poorly implemented D&I activities. The consequences of these risks can have a profound effect on organisational sustainability and community safety. These risks have been present for some time but are not explicitly recognised or managed in formal risk processes within EMOs. Their pervasive nature and ability to amplify existing risks or to create new risks indicates a need to more clearly define these risks and to ensure they are being properly owned. This report provides some of the groundwork for understanding what these risks are and how they manifest in an organisational context. Its aim is to provide a starting point for EMOs to think about how to incorporate D&I risk more formally into their operational frameworks.