category E1 Full Written Paper - refereed proceedings; Form signed Fiona Henderson. Lyn Some conference info found at http://www.accci.com.au/panpacificbusiness.pdf . Another paper by this title exists but is part of ANZMAC (eprints 31164)  -MA 1/8/16.  Paper verified from VUROPS & F/T added.  Not same as eprints 31164. paper of same name but presented at different conferences, authors not same. Lyn 12/8/16