Telephony applications using Microsoft Speech Server

506 647 443 6 4822 document 443 200608A13.pdf application/pdf 600735 2011-09-09 10:20:20 https://vuir.vu.edu.au/506/1/200608A13.pdf 506 1 application/pdf text en staffonly

200608A13.pdf

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200608A13.pdf

http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/443 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/443 http://eprints.org/relation/isCoversheetVersionOf https://vuir.vu.edu.au/id/document/443 archive 63 disk0/00/00/05/06 2007-08-23 2024-10-07 00:30:05 2008-08-19 21:24:25 article show Shi Hao Auer Sebastian Telephony applications using Microsoft Speech Server pub 280000 FOR_2020_460200 engsci tafeengineering telephony, applications, Microsoft speech server, eCommerce Many people call support hotlines every day as they need assistance with products provided by companies or they just want to check their account balance. The calls like this quite often placed in a queue for a long time before it is answered. It frustrates both the users and the company. In many cases this kind of calls should be automatically answered and support staff is only required if the call cannot be processed by the system. This helps people to get their information faster and also reduces the significant amount to companies. The waiting times will be much shorter and therefore will be less frustrated. However, the existing telephony technologies are very experience and small to medium companies cannot afford. Microsoft has built its Speech Server which can give these companies a chance to create a low cost telephony interface for their existing websites. This project aims to build a simple application which demonstrates what the latest Microsoft Speech Server can offer and how it can interact with the user by converting text to speech and by recognizing the users voice and react to user's input. In this paper, the detail requirements, step-by-step design and implement are addressed and a fully working telephony application is presented. 2006-08-30 published 9771738790600 http://paper.ijcsns.org/07_book/200608/200608A13.pdf restricted International Journal of Computer Science and Network Security 6 8A pp.75 to 78 UNSPECIFIED TRUE 1738-7906 FALSE