category e1 Full written paper - Refereed Proceedings HERDC/ERA 2009 pt.24/12/10. Book verified on LA - Link above mentions: "A copy of the conference abstracts and a copy of the conference proceedings on CD will be available to registered delegates" - I think this might confirms it as a book section, but I can't fully confirm title. The subtitle above isn't found in the conference info, and has an incorrect article, (a empirical study). Page range 803-816? -MA 3/12/13. item verified from VUROPS, added extra keywords Lyn 26/1/14.