The study examined consumers' evaluation of websites from which tourism and travel
related products had been purchased. The sample, for this study, were Australians and
Malaysians residing in Melbourne and Kuala Lumpur, respectively. The respondents were asked
to rate certain criteria such as aesthetic appearance, interactive features, speed and efficiency,
security and convenience of the web site. Personal interviews were conducted to determine the
dimensions of website quality. The findings reveal that the demographic characteristics of
Australian and Malaysian who purchase tourism product over the Internet do not differ. Seven
dimensions of website quality were identified with
design, innovativeness and trust representing
the best predictors of satisfaction with tourism websites.