category e1 Full written paper - Refereed Proceedings HERDC/ERA 2009 pt.24/12/10. Verified book from L.A and book chapter from RMIT. Can't verify page range 12/12/13 HD. Added no. of pages, verified, 10.1.14-MMM. Changed name from: Ng, Anne Wai Man to Ng, A. W. M  as requested by author (Anne) see email in LibShare, May 2014--MMM