The F@ Framework of Designing Awareness Mechanisms in Instant Messaging

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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/46196 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/46196 http://eprints.org/relation/isCoversheetVersionOf https://vuir.vu.edu.au/id/document/46196 archive 131 disk0/00/00/06/38 2007-05-16 2021-08-27 14:02:44 2008-08-19 22:22:07 article show Tran Minh Hong Tran, Minh Hong Yang Yun Yang, Yun Raikundalia Gitesh K Raikundalia, Gitesh K The F@ Framework of Designing Awareness Mechanisms in Instant Messaging pub Management 280000 awareness support; instant messaging (IM); empirical study; F@ framework of awareness This paper presents our research on awareness support in Instant Messaging (IM). The paper starts with a brief overview of empirical study of IM, using an online survey and face-to-face interviews to identify user needs for awareness support. The study identified a need for supporting four aspects of awareness, awareness of multiple concurrent conversations, conversational awareness, presence awareness of a group conversation, and visibility of moment-to-moment listeners and viewers. Based on the empirical study and existing research on awareness, we have developed the F@ (read as fat) framework of awareness. F@ comprises of the abstract level and the concrete level. The former includes an in-depth description of various awareness aspects in IM, whilst the latter utilises temporal logic to formalise fundamental time-related awareness aspects. F@ helps developers gain a better understanding of awareness and thereby design usable mechanisms to support awareness. Applying F@, we have designed several mechanisms to support various aspect of awareness in IM. 2006-05 published Australian Association for Information Systems https://doi.org/10.3127/ajis.v13i2.46 https://journal.acs.org.au/index.php/ajis/article/view/46/ public paper Australasian Journal of Information Systems 13 2 119-134 OzCHI 2005 Canberra, Australia 21-25 November 2005 conference UNSPECIFIED TRUE FALSE