category e1 Full written paper - Refereed Proceedings HERDC/ERA 2009 pt.24/12/10 Book title found in LA, chapter title, ISBN not verified LL 17/4/13. 
Moved from retired, verified proceedings book title in LA & chapter in publisher website (https://aisel.aisnet.org/acis2004/119/), still isbn not verified, added official URL, 18.102019--MMM