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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/554 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/554 http://eprints.org/relation/issmallThumbnailVersionOf https://vuir.vu.edu.au/id/document/554 archive 164 disk0/00/00/07/47 2008-03-13 2021-08-27 07:40:11 2008-08-19 23:05:08 thesis show Buntman Shane Buntman, Shane unpub 320000 BiomedicalSciences Osteopathy Masters Projects, Victoria University Osteopathy Clinic, patient satisfaction, retention rates, referral systems Background: Patient satisfaction has been identified as a critical success factor in the sustained long term success of practices in the health care industry. The Victoria University Osteopathy Clinic (VUOC) is a clinic, which provides a competitively priced, high quality service yet suffers currently from low patient numbers. Conclusion: Extrapolation of conclusions from this study is difficult in view of the small sample size. This study indicates that current patients are mostly satisfied with the Victoria University Osteopathic Clinic, and suggests that any deficiencies in patient numbers may be due to limitations within the study. This minor thesis was written by a post-graduate student as part of the requirements of the Master of Health Science (Osteopathy) program. 2004 published public 33 Victoria University School of Health Sciences cmaster includes references: pp. 22-23 FALSE