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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/632 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/632 http://eprints.org/relation/issmallThumbnailVersionOf https://vuir.vu.edu.au/id/document/632 archive 270 disk0/00/00/08/81 2008-08-13 2021-08-27 07:40:24 2008-08-20 00:28:15 monograph show Giblin Deirdre Giblin, Deirdre Higgs Bronwyn Higgs, Bronwyn Hollick Mary Hollick, Mary unpub 350000 HospitalityTourismMarketing satisfaction ratings, National Gallery of Victoria, marketing The object of the study was to document customer satisfaction ratings for the National Gallery of Victoria (NGV). A total of 550 respondents were interviewed during 'Rembrandt: A Genius and His Impact' exhibition. Structured questionnaires were supplemented with direct observation techniques during the staging of the exhibition. In general, it can be concluded that the NGV performed very well in terms of delivering on the core service including the curatorial functions. It performed less competently on systems including queue and traffic management. Similarly, it performed below expectations on most aspects of employee service. Visitor impressions of the tangible dimensions of the service were ambivalent. It should be stressed, however, that the relatively poorer scores were only marginally below average expectations indicating that there is no immediate problem. However, the data signals an emerging problem that should be managed. 1998 submitted National Gallery of Victoria public project_report Melbourne, Australia 84 UNSPECIFIED Includes references: p. 84 FALSE