9 631 94 3 111 document 94 vala2002_7_7.pdf application/pdf 189389 2011-09-09 10:19:42 https://vuir.vu.edu.au/9/1/vala2002_7_7.pdf 9 1 application/pdf text en public

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http://eprints.org/relation/isVersionOf https://vuir.vu.edu.au/id/document/94 http://eprints.org/relation/isVolatileVersionOf https://vuir.vu.edu.au/id/document/94 http://eprints.org/relation/issmallThumbnailVersionOf https://vuir.vu.edu.au/id/document/94 archive 3 disk0/00/00/00/09 2005-10-18 2021-08-27 07:38:21 2008-08-19 18:49:33 conference_item show Maquignaz Laura Maquignaz, Laura Miller Jane Miller, Jane pub library 400000 Libraries, web site, evaluation, user surveys, focus groups, Victoria University A Library's World Wide Web presence is a significant client interface and virtual service point. As with any service, evaluation is crucial. Usage patterns need to be analyzed and client perceptions sought. The value ascribed by clients to a service need to be balanced against resources committed to providing that service. This paper outlines the action research undertaken during 2001 by Victoria University Library on its web site usage. The research employed a range of methodologies - an online survey, statistical collection and analysis, and focus groups held with web service stakeholders. The major objective of the research was to understand the experience of the Library's clients in their interactions with the website and to effect change according to their needs. 2002-02-07 published http://www.vala.org.au/vala2002/2002pdf/24MaqMil.pdf public paper 16 VALA 2002: e-volving information futures Melbourne, Australia 6-8 Feb 2002 conference TRUE Includes bibliographical references: leaf 13 FALSE