Žilić, Ivana

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December 2013
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December 2013

Žilić, Ivana and Bergami, Roberto (2013) Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia. In: 2013 Business and Economic Society International Conference, 7 January 2013 - 10 January 2013, Perth, Australia.