Ameri, F
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Neagoe, Mihai 
ORCID: 0000-0003-4362-8132, Hvolby, Hans-Henrik ORCID: 0000-0002-5574-5216, Taskhiri, Mohammad Sadegh ORCID: 0000-0002-9871-361X and Turner, Paul ORCID: 0000-0003-4504-2338
(2019)
Understanding the impact of user behaviours and scheduling parameters on the effectiveness of a terminal appointment system using discrete event simulation.
In: IFIP WG 5.7 International Conference on Advances in Production Management Systems (APMS), 1-5 Sep 2019, Texas, USA.