Atlikhan, A
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Atlikhan, A, Albadvi, A and Ghapanchi, Amir ORCID: 0000-0002-1897-0748 (external link)
(2013)
A conceptual model for proactive-interactive customer complaint management systems.
International Journal of Business Information Systems, 13 (4).
490 - 503.
ISSN 1746-0972