Article

Garma, Romana and Bove, Liliana (2011) Contributing to well-being: customer citizenship behaviors directed to service personnel. Journal of Strategic Marketing, 19 (7). pp. 633-649. ISSN 0965-254X

Book Section

Garma, Romana and Bove, Liliana (2011) Customers and their positive impact on service personnel job outcomes. In: Advances in service quality, innovation, and excelence. Cornell University, School of Hotel Administration, Center for Hospitality Research, Ithaca, NY, pp. 89-91.

Conference or Workshop Item

Garma, Romana ORCID: 0000-0002-4887-6680 and Bove, Liliana (2009) Customer Citizenship Behaviours Directed at Service Personnel: What the Experts have to Say. In: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2009: Sustainable Management and Marketing, 30 November 2009-02 December 2009, Crown Promenade, Melbourne, Australia.