Book Section

Lockstone, Leonie, Deery, Margaret and King, Brian (2003) Managing volunteer and paid workforces: a partnership model of convergent flexibility on organisations. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L, ed. Southern Cross University, Lismore, pp. 1-7.

O'Mahony, Barry G and Hall, John (2003) Consumption Behaviour and Young Women: An Analysis of Food Trends. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1-15.

Gillet, Susan and Whitelaw, Paul A (2003) The Development of Reflective Hospitality Managers. In: CAUTHE 2003 : Riding the Wave of Tourism and Hospitality Research. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, N.S.W., pp. 461-472.

Whitelaw, Paul A and Morda, Romana (2003) An Emotionally Intelligent Industry? Assessing The Emotional Intelligence of Hospitality Employees And Students. In: Riding the Wave of Tourism and Hospitality Research : Proceedings of The Council of Australian University Tourism and Hospitality Education Conference. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1036-1050.

Deery, Margaret and Jago, Leo Kenneth (2003) Improving Employee Performance in the Hotel Industry : a case study of 360 degree performance appraisal. In: CAUTHE 2003: Riding the Wave of Tourism and Hospitality Research. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 286-297.

Whitelaw, Paul A (2003) Using Information Technology in Academic Research (or, How I Rode The Great Data Tsunami of May 2002). In: Riding the Wave of Tourism and Hospitality Research : Proceedings of The Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, N.S.W, pp. 1632-1635.

Hall, John, Binney, Wayne and O'Mahony, Barry G (2003) Wine Purchasing Behaviour in Hospitality Settings: Age-Related Market Segments and Their Purchase Motivations. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1-11.