Chan, T
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Kohlborn, T, Korthaus, Axel 
ORCID: 0000-0002-4150-8607, Chan, T and Rosemann, M
(2009)
Service analysis - A critical assessment of the state of the art.
In: 17th European Conference on Information Systems (ECIS 2009), 08 June 2009-10 June 2009, Verona, Italy.